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Returns and Exchanges

We want you to love your carrier and our store! If you are dissatisfied for any reason, please contact us right away and we will work with you to resolve any problems. You may return (return shipping at your expense) your unwashed, unused carrier for a refund (minus shipping) or exchange within 14 days. If your carrier is defective (not damaged due to improper use), you may return it for replacement within 90 days (shipping at our expense). Contact us to arrange all returns or exchanges. If your purchase is a gift for someone whose baby is not yet born, please make a note of that during checkout. Tell us the expected arrival date of the baby and we will be happy to make an exchange within 45 days of the due date. All sale items are final.

Wraps can be held for up to 48 hours without payment and then will be returned to stock. If you have asked about a return or exchange and have been offered a product in exchange the product will be held out of stock for 48 hours for a response from you about whether you would like the exchange. If you have not responded to confirm the exchange in 48 hours the item will be returned to stock.